Shipping policy
Worth wearing, worth the wait. Every House of VEYR order is packed by hand in Auckland and sent with tracking to New Zealand and Australia.
Delivery rates
| Destination | Standard tracked delivery | Complimentary delivery | Estimated delivery |
|---|---|---|---|
| New Zealand | NZ$8.99 | Orders of NZ$100 and over | 2–5 working days, anywhere in New Zealand |
| Australia | NZ$14.99 (shown in AUD at checkout) | Orders of NZ$100 and over (shown in AUD at checkout) | Up to 10 working days |
Delivery rates are calculated at checkout before you pay.
Dispatch
We dispatch in-stock orders within 2 working days of cleared payment. Orders placed before 12 pm (NZT) on a working day are prioritised for same-day dispatch. During launches, sale events and public holidays, please allow an additional 1–2 working days.
When your order leaves the House you will receive a shipping confirmation email with your tracking link.
New Zealand
All New Zealand orders are sent tracked with NZ Post / CourierPost or Aramex, depending on your location. Signature on delivery is not standard; if you would like it, contact us before placing your order. We cannot deliver to PO Boxes. Parcel lockers can be used where the carrier network allows.
Australia
Australian orders are dispatched from Auckland and delivered by tracked cross-Tasman freight with Australian last-mile delivery. Prices and delivery charges are shown in Australian dollars at checkout, converted from NZD. No additional duties are charged on standard orders below the Australian low-value threshold (A$1,000). For larger orders, please contact us before ordering.
Other countries
We currently deliver to New Zealand and Australia only. If you are elsewhere and would like a piece, write to directors@houseofveyr.com and we will let you know if we can help.
Packaging
Each order is wrapped in tissue with a provenance card, in recyclable or home-compostable mailers and boxes. We do not use plastic bubble mailers.
When your order arrives
Please check your order against the packing slip within 10 working days of delivery. If anything is missing, incorrect, damaged or faulty, email us with your order number and photographs and we will put it right.
Delivery issues
Delayed orders. If tracking shows no movement for more than 3 working days, contact us and we will follow it up with the carrier.
Incorrect address. Please check your address at checkout. If you spot an error, contact us straight away. We cannot guarantee changes once an order has been dispatched, and we are not responsible for orders delivered to an incorrect address supplied at checkout.
Lost or damaged in transit. Contact us within 10 working days of the expected delivery date. We will work with the carrier to locate your parcel or send a replacement, in line with your rights under the Consumer Guarantees Act 1993 (NZ) and the Australian Consumer Law.
Returns
You have 30 days from delivery to return or exchange unworn pieces. See our Return and refund policy for full details.
Questions? Write to directors@houseofveyr.com. We reply personally, usually within one working day.
