Refund policy

Considered pieces deserve a considered return. If something isn't quite right, we're here to help.

30-day returns and exchanges

You may return or exchange pieces within 30 days of delivery. To be accepted, pieces must be unworn, unwashed and unaltered, with all original tags attached and in their original packaging.

How to return

1. Email directors@houseofveyr.com or use our Client Services form with your order number and the piece(s) you are returning, and tell us whether you would like a refund or an exchange.
2. We will confirm your return and send you our Auckland return address.
3. Send your parcel with a tracked service and keep your receipt until your return is processed.

Return postage

Return postage for change-of-mind returns and exchanges is at the customer's cost. Original shipping charges are non-refundable. Untracked returns are sent at the sender's risk.

If a piece arrives faulty, damaged or is not what you ordered, we cover return postage in full with a prepaid label or by reimbursing documented freight costs.

Refunds

Once your return arrives and is inspected, we will email you to confirm. Approved refunds are made to your original payment method within 5 working days; your bank may take a few further days to show the credit.

Multi-buy pricing is recalculated on partial returns. If the pieces you keep no longer qualify for the multi-buy price, the difference is deducted from your refund.

Exchanges

Exchanges for a different size or piece are subject to availability. If your preferred piece is unavailable, we will offer a refund instead. We cover postage for sending your exchanged piece to you within New Zealand and Australia.

Pieces we cannot accept

• Pieces that have been worn, washed, altered or damaged after delivery
• Pieces without their original tags
• Returns requested more than 30 days after delivery
• Custom or made-to-order pieces, unless faulty

Faulty pieces and your rights

Our pieces are finished by hand, so small variations in stitching, print and colour are part of their character and are not faults. If a piece has a genuine fault, send us photographs and we will repair, replace or refund it.

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 (New Zealand) or the Australian Consumer Law.

Questions

Write to directors@houseofveyr.com. We reply personally, usually within one working day.